FAQ

I want to change my name, but I can’t.

Should I use my real name?

What happens if my grade goes up?

I want to use Zap!, but I’m still under 13.

I accidentally selected the wrong school. How do I change it?

I can’t find my school.

I want to delete my account.

The app takes too much time to load at the start.

An account that looks like a spam/fake account added me. What should I do?

Why do I only get 7 days to reveal the sender?

I purchased coins, but I haven't received them yet.